As a customer of o2, the mobile and internet provider’s app is part of the standard equipment on the smartphone. Only a few people know one function, but it has great potential to make your everyday life easier.
Although apps such as “Mein o2” – or the counterparts from other providers – offer practically all functions that a customer needs in everyday life, it may be necessary to get in direct contact with the provider from time to time.
“My o2” app saves time on hold
This can be done by e-mail or, more and more often, by messenger, but when it should or has to be direct contact by phone, it becomes difficult. As practically everywhere, it also says “felt” at O2 insurmountable wall of the waiting loop between consumers on the one hand and customer advisors on the other.
Anyone who has already endured the wait one or more times will probably do almost anything to avoid it in the future. Exactly the o2 app helps but not only because it eliminates the need for many calls. Using a live evaluation, it will also tell you when it is worth calling the customer hotline and when it is better to keep your hands off the receiver.
You can find the function under the menu item “Help & Contact”, there simply select “Call hotline”. You can still choose a reason for contact, then follow the on the next page expected waiting time as well as the average occupancy, staggered according to day of the week and time of day.
If you want, you can initiate the call directly from there or find out when you have the best chance of short waiting times. Alternatively, you can also do one step beforehand request a callback, then o2 customer service will contact you at a suitable time.
Whether with a contract from o2, Vodafone or Telekom and Co., it doesn’t always have to be the high-end smartphone. in the Video we show cheap alternatives:
No guarantee: even with a short waiting period, it can take longer
But: The o2 app function does not give a guarantee. If you are unlucky, even with an average waiting time of 2 minutes, you can have exactly one other customer in front of you whose concerns need more time. In our tests with the Android version, however, the waiting time coincided with the information from the app.