Deutsche Post and DHL are continuing to work on their joint app that was launched last year. You can refuse to accept parcels digitally using the “Post & DHL” app. But if you’re not careful, it will be expensive fun.
Anyone who is surprised by unexpected parcels can refuse acceptance by the DHL courier. Addressees have been able to do this for a long time, but so far it has only been possible in person. The Function also available online, in the Post & DHL app or via the parcel service’s website.
Refuse parcels: The “Post & DHL” app has a new function
The new function is available as an extension of the packet redirection. Instead of redirecting programs that are on their way to you, you can also ensure that they do so in the first place no delivery attempt is made.
This saves the deliverer an additional trip and also makes one personally small contribution to environmental protection. In this article we explain how exactly you do it. But if you use the function to save yourself an annoying return, the shot can backfire.
Refusing to accept a shipment is not legally identical to a revocation. For example, anyone who inadvertently orders an item twice or changes his mind afterwards and then refuses to accept it instead of canceling or sending back unwanted goods asked to checkout will. For example, if DHL does not accept their goods, DHL will charge commercial providers a fee of 4 euros for the return (source: Ergo impulse).
Accept parcels better: Returns are safer
The dealer can reclaim these costs from you if this was previously specified in the cancellation policy. Many, especially larger, dealers would do without it. You are still eligible for packages that you have ordered yourself on the safe side if you use the normal returns. As a rule, this is also faster.
Everyone has their own experience with parcel services. in the Video do you see the big comparison:
So if you want to be safe from unpleasant surprises in the event of non-acceptance, you have to Know the fine print exactly when buying from the online shop. In cases where you definitely haven’t ordered anything or are not expecting a package, the new function remains a practical extra.