Concert vouchers: request payment online

If you still have a ticket voucher at home that was given for the return of a canceled concert, you can finally have the voucher value paid out. GIGA explains how you can have your voucher codes from Ticketmaster, Eventim and other providers exchanged for money.

Until the end of last year, organizers were able to exchange tickets for unusual concerts in the form of a voucher. Since the beginning of this year you finally have the opportunity to have the voucher value paid out again if you do not want to buy tickets for a new event.

Cash out the Eventim voucher

The prerequisite for the payment is that you have already received a voucher from Eventim or another provider. If this is not the case yet and you still have tickets for an event at home that has been canceled, check the date on the Eventim page provided for this purpose. Here you can check whether the booked event was postponed during the Corona period or how you have to proceed to return the tickets.

If, on the other hand, you have already received a voucher code from an organizer via Eventim, proceed as follows:

Apply for a payout at Eventim
  1. Opens the website intended for the payout. You need an Eventim account with which you have to log in.
  2. Enter the voucher code that you by email from the organizer received.
  3. Press the button “Check voucher code“.
  4. If you have several vouchers, you have to have them checked and redeemed one after the other.
  5. Then give your Bank details on which the voucher value is to be paid.
  6. Your application is being processed. Note that it will take some time to process. In around ten working days the amount should be posted to the specified account.

Cash out the Ticketmaster voucher

Another big ticket provider in Germany is Ticketmaster.

Here, too, you can have the amount for purchased tickets paid out if you have a voucher code. Note that money will only be refunded to original buyers. Give the Ticketmaster code on the website for the voucher payout and follow the instructions on the screen to get your money back.

If you bought tickets from another provider, check the website of the respective ticket shop or contact the relevant customer service for a refund. In addition, iUse the sample letter from the consumer advice center, to get your money back. All you have to do is enter your contact details in the template and then send the letter to the event company by post.

Notice: The payout under possible under certain conditions. There were vouchers for all tickets, those before March 8, 2020 were bought regardless of the time of the event. In addition to tickets for concerts, there are also vouchers for unusual sports events, festivals, readings and more. At events that were canceled in 2020, until December 31, 2023 and for events canceled in 2021 until December 31, 2024 Time to get the money back. According to the consumer advice center, you are entitled to an immediate refund for tickets purchased after March 8, 2020 if the event could not take place. So you don’t have to accept an alternative date or a voucher alternative.

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